Troubling thoughts roaring through my brain

barclaydave

I just saw my old job advertised and was thinking of applying for it again but really don’t want to go back and work for a company that didn’t appreciate my being different.

I used to keep getting into trouble for not apologising quickly enough to customers who called in with problems either with their broadband or with their mobile phones so I thought I would give you three scenes to think about and see which one gets your vote before I tell you which option I used to get told off for doing.

  1. Customer calls in and phone is answered by saying “Good (morning/afternoon/evening), my name is Dave. I’m sorry you’re having problems but I’m here to help you sort them out”
  2. Customer calls in and phone is answered professionally “Hello, you’re speaking to Dave how can I help you?” Then after finding out what the problem is the…

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